Strategic Building Management
- niveau Master
- duur korter dan 3 maanden
- locatie Maastricht
In this module we focus on how to increase the added value of Facility Management. The module is part of the MSc programme Facility & Real Estate Management. Every euro we spend on facilities, doesn’t go to the primary process; so there is a kind of a moral duty to add value and to bring the organization closer to the goals by delivering enabling facilities. Main topics in this module: alignment of goals, outsourcings decision, integrality and cohesion, best value procurement.
Professionals who want to develop themselves in this field. Particularly when performing on value dimensions is part of your challenge.
You know how to increase added value of FM in a specific situation. You know what tools to apply and how to work with them. You know how to measure and manage performance on value dimensions.
Detailed Module description:
Introduction of the module and discussion of trends and developments
Alignment between concern policy and value enabling FREM policy; why is it important and how to achieve this alignment
To get to know the demands of client, customers and consumers
How to create the perfect match between demand and supply?
How to measure and manage performance levels of FM and service lines?
What should be done ‘in house’ and what should be retrieved from the market? Why? What outsourings alternatives are available and what are pros and cons?
A balanced management approach paying attention to quality, costs, client satisfaction and relations
Best Value Procurement as enabler of good cooperation after awarding. How does it work? When suitable? What are the pitfalls?
How to manage FM in an integral way and how to achieve a coherent setting in which people, infrastructure, processes and technology are well adjusted and do match
The concept of Integrated Facility Management: different concepts with pros and cons and in what kind of situations can IFM be beneficial
Presentations of student’ solutions for provided case
Assignment 1: write a paper (7.000 words) about how, in general, added value can be increased by applying the discussed methods and models.
Assignment 2: present your personal solution for a given case in which added value has to be improved; what’s your approach and why?
Students prepare the sessions and they pitch their preparations right at the start of the day. Then group discussions take place, interactive workshops, exercises (group wise and individually). Specialists give guest lectures about e.g. Managing costs, quality, relations and client satisfaction, trends and developments, knowing the real demand (instead of the pitfall thinking you know them) The atmosphere in class is quite loose; different thoughts are being encouraged. Active participation of all attendees is the recipe to create an effective learning environment.
Preparation of the sessions, attending the sessions, processing the discussed information and the assignments (1 paper to write and 1 oral exam) will take between150 -200 hours.
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